Shipping policy

Thank you for shopping with The Smart Buy. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

By placing an order with The Smart Buy, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

The Smart Buy currently offers delivery within Pakistan, subject to courier availability and service coverage.

We may expand our delivery coverage in the future.

2. Order Processing Time

Orders are normally processed within 1–3 business days after the order is received and successfully verified.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

After your order has been processed and handed over to the courier, estimated delivery is generally:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

  • Remote areas: Delivery may take additional time depending on courier coverage.

Delivery times are estimates and are not guaranteed. Unexpected courier delays, weather conditions, public holidays, security situations, natural disasters, or other circumstances beyond our reasonable control may affect delivery times.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, The Smart Buy may offer free shipping promotions or other shipping discounts. Promotional shipping offers may be subject to specific conditions.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the order amount to the courier upon delivery.

COD availability may depend on the customer's location, order value, product, and courier service.

Customers should provide an active phone number so that the courier or our team can contact them when necessary.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We may contact you by phone or other available communication methods to verify your order before shipment.

If we are unable to verify an order, we may delay or cancel the order.

7. Tracking

Where tracking information is available, we may provide the customer with a tracking number or other shipment information.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/shop number

  • Street or area

  • City

  • Province

  • Postal code, where applicable

  • Active phone number

The Smart Buy is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because the customer provided incorrect information or was unavailable to receive the parcel, additional shipping charges may apply if the customer requests re-delivery.

9. Failed Delivery Attempts

The courier may make one or more delivery attempts depending on its policies.

If the customer is unavailable, refuses the parcel, provides an incorrect address, or does not cooperate with the courier, the parcel may be returned to The Smart Buy.

Repeated failed deliveries may result in order cancellation.

10. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occur.

The Smart Buy is not responsible for delays caused by events or circumstances outside our reasonable control, including:

  • Courier service delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Road closures

  • Security conditions

  • Incorrect customer information

  • High order volumes

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us so that we can assist you.

11. Damaged Packages

If your package appears to be damaged when delivered, please inspect the package before accepting it where possible.

If you receive a damaged or visibly tampered package, please contact The Smart Buy as soon as possible and provide photographs or other relevant evidence.

Any claim relating to damaged products will be handled according to our applicable Refund and Return Policy.

12. Missing or Lost Orders

If you believe your order has been lost or has not arrived within the expected delivery period, please contact us.

We may contact the courier to investigate the shipment.

Resolution of lost shipments may depend on the courier's investigation and applicable policies.

13. Incorrect or Refused Orders

Customers should carefully review their order before completing checkout.

If a customer refuses a delivery without a valid reason or provides incorrect delivery information, the customer may be responsible for applicable shipping or return charges.

14. Multiple Products in One Order

If an order contains multiple products, The Smart Buy may ship the products together or separately depending on product availability, warehouse processing, or courier arrangements.

You will not necessarily receive every item in the same package.

15. Changes to Shipping Policy

The Smart Buy reserves the right to modify or update this Shipping Policy at any time.

Any changes will become effective when the updated policy is published on our website.

16. Contact Us

If you have questions about shipping or delivery, please contact us:

The Smart Buy

Email: thesmartbuy2006@gmail.com
Phone: 0332-1635979

When contacting us about an order, please provide your order number and the phone number used when placing the order so we can assist you more efficiently.

17. Customer Agreement

By placing an order with The Smart Buy, you acknowledge that you have read and agreed to this Shipping Policy.

Thank you for choosing The Smart Buy.